FAQ's

STORE FAQ
 

How often do you send out packages, and how long will it take to get to me? 

I generally send out packages twice a week, on Mondays and Thursdays. That means it may take 1 to 4 days from the date of your order for it to ship. Most domestic orders (inside the U.S.) take 1-5 days to arrive from the date of shipping, while international orders (outside the U.S.) generally take 7-21 days to arrive from the date of shipping, though they can take longer. 

Occasionally, shipping may be delayed due to holidays, illness, weather, or other unexpected life events. Please keep in mind that I’m just one person, so I'm grateful for your patience! Sometimes tracking emails may get lost or go to your spam folder. If you haven't received an email one week from ordering, please contact me directly. 

What if my package is lost or stolen?

First, I'm sorry! That sucks! After USPS takes possession of an item, it's no longer in my control. I have no power over the speed of the mail, lost packages, or the asshole who swiped your package from your porch. But I am totally sympathetic to what you're going through, so I'm happy to help you in what ways I can. Here's what I can do within the limits of my ability:

LOST PACKAGES

A domestic package is not considered "lost" until 2 weeks after the last day the tracking was updated. If this applies to you, contact me and I will submit a missing package request with the post office. Most of the time, USPS will locate and deliver the package shortly after that. If that doesn't happen, I may be able to replace your package at a reduced cost. 

 

***Recently, USPS has been experiencing lengthy delays due to COVID, short staffing, and increased demand, and in rare cases some domestic packages have taken over 20 days to arrive from the ship date. I know it sucks for your order to take that long, but please be patient!

 

An international package is not considered "lost" until 8 weeks after the day it was shipped. If there is insurance, replacements will not be made until the insurance claim is approved, which may take months. Replacements will not be made if the insurance claim is not approved, but I am happy to work with you to re-order at a reduced cost. 

 

MISSING OR STOLEN PACKAGES

If your package is missing or stolen and is "marked delivered" by the postal service at the address you provided, I cannot offer a free replacement. Shipping insurance does not cover packages after they are out of the post office's hands, and I'm not a giant like Amazon who can send you stuff for free. However, I am totally willing to work with you to replace your package at a reduced cost! Please contact me with your order number and we'll go from there.

 

DAMAGED PACKAGES

For purchases damaged in transit, please see the Return Policy.

What is your return policy? 

Due to the nature of zines, books, and tarot decks, all sales are final.

 

If your purchase arrives damaged in transit, please immediately photograph the damaged product AND the damaged shipping packaging that it came in, and contact me. For domestic orders, in most cases I will be able to ship you a replacement and absorb the cost myself. For international orders, I will need to submit an insurance claim with USPS and cannot replace the order until the insurance claim is approved, which may take months.

For faulty products, such as decks with missing cards, contact me and we'll work to make replacements on a case-by-case basis.

 

No replacements will be made 60 days after the ship date.

Do you offer wholesale?

Yes! I offer wholesale prices on bulk orders for some retailers. Please email me at TheWordWitchTarot@gmail.com with info on your business, and I'll provide info on pricing and policies. 

Do you ship worldwide? 

Right now, I'm only able to ship to North America, U.S. territories, Europe, Australia, and New Zealand. If you live elsewhere, my products are carried by several retailers across the globe who may be able to ship to you.

 

See my stockists here.

Do you cover VAT and customs fees?

Customs fees and taxes are the responsibility of the customer. I do my best to mark packages so that they won't incur extra customs fees for you, but I do have to mark items as "merchandise" and legally report the retail price on customs forms. Please be aware of the customs rates, VAT, and related policies in your country before ordering.

PRODUCTS FAQ
 

Can I purchase a PDF or digital copy of The Fifth Spirit Tarot Guide?

I'm sorry, I don't offer The Fifth Spirit Tarot Guide in digital form, only in physical paperback. My backers on Kickstarter did receive digital copies of the Guide, but it was a special perk just for them, and it isn't available for regular sale.

If you live outside the U.S. and shipping is cost prohibitive, please check out my stockists around the world who may be able to ship you the book at a more affordable rate.

I haven't received my Page of Cups replacement card. What's up?

I'm still in the process of mailing out replacement cards for Kickstarter backers and pre-orders, so don't be concerned yet! I have over 700 individual envelopes to stuff, address, and send, and I've had trouble getting the stamps I need from the post office, so there have been delays. I will post a Kickstarter update when all the cards have been mailed, but I don't expect that to be before March or April 2021. I'm doing this all by myself, so thank you for your patience! If you need your card urgently, feel free to contact me directly.

If you purchased Fifth Spirit Tarot from me in December 2020 or later, this does not apply to you! You already have a deck with the correct Page of Cups in it.

Can I print my zine PDF at a commercial print & copy shop?

This applies only to my zine duo "The Word Witch Tarot Guides."

You are welcome and encouraged to print your PDF zine for personal use! If you don’t have a printer at home, I’ve included language on the copyright page of the PDF documents that should allow you to print at any copy shop. Please respect my work and only print it for your own use! If you have any trouble, email me at TheWordWitchTarot@gmail.com with a copy of your purchase confirmation and I can provide you with a copyright release letter. 

 

If you’re printing your copy and want to fold it up all nice and pretty like a zine, see the next question.

How do I fold this printed PDF like a zine? 

This applies only to my zine duo "The Word Witch Tarot Guides."

You need a different format for that, which I’m happy to send you. The PDF file you’ve downloaded is in facing-page format for easy reading on devices and simple printing at home. (I do this because the foldable file puts the pages all out of order and it doesn’t make any sense without printing and folding it up!) 

 

If you want to go the whole nine yards and fold your copy up zine-style, I can provide you with the PDF in foldable format at no extra charge. Forward your purchase confirmation email to me at TheWordWitchTarot@gmail.com and I’ll email that to you at my next opportunity! (Along with instructions for how to print and fold!) 

 

This comes with the trust that you’ll respect my work and won’t distribute or re-sell my zines. It’s never a good idea to cross a witch! ;)

TAROT READINGS FAQ
 

What’s your cancellation policy? 

I’m happy to reschedule or give you a refund for readings that are cancelled more than 24 hours in advance of your session time. If you cancel less than 24 hours in advance, I will not be able to offer you a refund, but I may be able to reschedule your reading dependent on the circumstances of your cancellation. Email me at TheWordWitchTarot@gmail.com to cancel or reschedule.

What’s your refund policy? 

I do not give refunds for completed readings. Sometimes, information may come forth in a reading that is difficult to receive. That is an essential part of the utility of tarot to aid self-discovery, process hard things, and do the work to uncover our highest selves. As a tarot practitioner, my job is not to tell you what you want to hear, but to pass along the messages I see in the cards. As such, I cannot grant refunds based on a negative response to a reading, should this occur.

Can I hire you for my event?

Absolutely! I've read tarot at events of all shapes and sizes from pop-ups to 300-person parties. Previous clients include Willamette Week, Kamp Grizzly, and the World Domination Summit. Email me at TheWordWitchTarot@gmail.com with information about your event, and I'll be happy to provide you with my rates and availability.

Will you read for me if I’m under age 18? 

I think tarot is a great tool for young people! However, because of laws and stuff, I can only read for minors with the explicit, written permission of their parent or guardian, or if the parent/guardian is present for the reading. 

Will you pull cards for my boyfriend / girlfriend / partner / kid / asshole boss?

Consent is a staple of my ethical code, so I won’t pull cards for anyone without their expressed permission. Think of it like snooping through your partner’s phone—not cool, right? However, everything we need to know about your situation is already contained in your cards because you are in relationship with the people around you, so the people in your life will naturally show up in the course of a reading. I do a lot of relationship readings, and instead of focusing on the other party or parties, I’ve found that it’s much more useful and illuminating to focus on you, the querent, what your fears are, what your needs are, and how they’re being met. 

Can you tell me when I’ll meet my soulmate / get pregnant / die?

Nope. I practice tarot as a present-centered tool for shifting and guiding our lives in the now. While we often look at the future in readings, these are only trajectories based on your current choices, not set-in-stone fates. We can absolutely look at which choices may lead you to your desired outcome, but I do not provide exact timelines like “you’ll meet your wife in October of next year,” as I find this sort of fortune-telling prediction to be more harmful than helpful. 

Can you communicate with my departed loved ones?

I don’t consider myself to be a medium, so I cannot directly communicate with spirits that have passed on. I have found, however, that we can sometimes use the cards as a translator, as long as the departed soul is willing and able to engage. This is not my area of expertise, however, so you might want to look into mediums or tarot practitioners who have done more work in this area.

Can you read for my health or illness? 

That’s what medical professionals are for. While general health often comes up in readings (in the forms of stress, anxiety, burnout, over-indulgence, self-care, not getting enough rest), I cannot and will not diagnose you or treat any medical issues. If something like this should arise, I will always direct you to seek an appropriate professional. (If you’re concerned about this, get thee to a doctor!) 

 

I believe that tarot is best used as an emotional, mental, and spiritual support tool during hard times such as when you’re going through a health crisis, but it is not a medical tool and should always be consulted alongside proper medical or mental health treatment from a doctor or mental health professional.

Do you offer sliding scale / can you work within my budget? 

I offer sliding scale to BIPOC and transgender individuals on most of my tarot services, no questions asked. Sliding scale prices begin at around 60% of the regular price (i.e. 40% off), and you can find more details in the individual service listings. 

 

As a queer, non-binary person married to a transgender man, I don’t have the means to offer sliding scale to populations more privileged than myself. Thank you for respecting this.

All of your readings are audio-based. Do you provide any readings for folks with hearing impairments? 

I channel all my readings verbally, but I am more than happy to transcribe your reading for you on an as-needed basis. If you need this or any kind of accommodations, please include them in the “Is there anything else you’d like me to know” section of my booking intake form, or reach out to me by email at TheWordWitchTarot@gmail.com. 

Will you judge me? 

I will never judge you. Humans are complicated and diverse beings, and that’s why I love them! I’m a sex-positive, body-positive, fat-positive, poly-inclusive, anti-patriarchal, anti-capitalist, queer and non-binary person (whew, that’s a mouthful!), and that’s how I practice tarot.

 

I believe in holding space for my clients and their truth, even if that truth differs from mine (even if you’re a capitalist!), and I will never tell you how you should live your life or foist my personal opinions onto you. I do my best to create a safe space for the exploration of your inner self and your life without judgement.

 

As a survivor of trauma who is affected by PTSD, I take a trauma-informed approach and bring an awareness of mental health to all of my services.

GENERAL FAQ
 

Can I interview you on my podcast / blog / magazine / youtube channel?

I would be thrilled! Please send me an email at TheWordWitchTarot@gmail.com with information about your podcast / mag / channel / whathaveyou and what topic(s) you'd like to talk with me about. We'll set it up.

Can I get a tattoo of one of your designs?

I would be honored! I only ask that you credit me when sharing your new ink online and IRL. I’d also appreciate if you email a photo of your tattoo to me at TheWordWitchTarot@gmail.com so I can share it on my media outlets. 

Can I commission you to illustrate something? 

Possibly! I’m new to commissions, but I’m open to it. If you’re interested, please contact me by emailing TheWordWitchTarot@gmail.com. I’ll be happy to send you my rates and let you know if I have time available to work on your project or idea.

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